When Lyte was redefining the ticketing sector, it experienced no definite CRM process. Lyte utilized twelve–15 different SaaS solutions across numerous departments, which resulted in an absence of alignment amongst teams, duplication of labor and overlapping jobs. Organizations that trust in broad troves of personal details will have to https://mba-case-study-help22767.blogprodesign.com/55379308/hbs-case-solution-an-overview